IndiGo has processed more than ₹610 crore in passenger refunds after a week of massive flight cancellations and delays across the country. The airline has also returned close to 3,000 pieces of delayed or misplaced baggage to passengers, following instructions from the Civil Aviation Ministry.
For six consecutive days, IndiGo’s operations were severely disrupted, leaving thousands of travellers stranded, many of whom were forced to wait long hours at airports without information about their flights or luggage. As complaints mounted, the Centre directed the airline to complete all pending refunds by Sunday evening and deliver all delayed baggage to passengers’ homes within 48 hours.
According to government updates, IndiGo has restored most of its operations, flying around 1,650 services on Sunday and covering 137 out of its 138 destinations. The airline has stated that it expects complete network stability by December 10.
Authorities have also clarified that passengers who had their flights cancelled or significantly delayed are entitled to full refunds without deduction, and those wishing to rebook will not be charged additional fees.
The extensive refund and baggage return exercise is seen as an attempt by IndiGo to regain passenger confidence after one of the most disruptive episodes the airline has faced in recent years.